Whether you’re a new or returning student, welcome to Boston. We’re a community of neighborhoods with the advantages of both a world class city and a small town. We invite you to take advantage of the quality of life and diversity that make this such a special place to live.
In addition to studying and learning, Boston has a lot to offer - institutions like the Boston Public Library, great museums, music and sports, parks and waterfronts, and a varied economy with job and internship opportunities to explore.
On behalf of Mayor Martin J. Walsh, our 24-Hour Hotline (617) 635-4500 is always ready to take your questions and concerns. Read on to learn more.
Having trouble with your landlord? Concerned about unsafe or unhealthy living conditions? The City of Boston can help. Call us to arrange an inspection by Inspectional Services. And, our Rental Housing Resource center, which offers free mediation services, can be reached by calling 617-635-4200 or online here; the City of Boston’s Constituent Service Hotline is open 24/7 at 617-635-4500.
To set up your electric, gas, cable and internet accounts, call here:
- NStar Gas and Electric: (800) 592-2000
- National Grid Gas: (800) 322-3223
- Comcast: (800) COMCAST
- RCN: (800) 748-4726
- Verizon: (800) VERIZON
TRASH & RECYCLING
To find out your trash and recycling collection schedule, click here.
For information about what can be collected, like mattresses, TVs and potted plants, visit our trash directory here, or call the Mayor’s 24 Hour Hotline.
TRANSPORTATION & PARKING
Living off-campus and need a resident parking sticker?
Click here to check requirements and apply for a sticker. Your car must be registered to your new Boston address. To change your registration or get a Massachusetts driver’s license, visit the Registry of Motor Vehicles.
Be mindful of your surroundings.
Always be respectful of your neighbors. When you move into any city, it’s important to know how to stay safe: at night, walk in groups and avoid distractions like headphones and cell phones. Take note of your school’s police department number, and for emergencies, dial 9-1-1.
Emergencies can happen anywhere, anytime.
Alert Boston, the City’s emergency notification system, will keep you connected. Sign up for alerts on your phone, by email or text message.
Balcony, roof and outdoor grilling safety.
Decks, roofs and balconies pose safety hazards when allowed to deteriorate or when misused. Charcoal grills must be on the ground away from buildings. Propane tanks are only allowed on first floor porches with steps to the ground.
Find out about volunteer opportunities, and make sure to register to vote! Join the conversation online with your city via our social media directory, and stay in touch: download the Citizens Connect mobile app to report issues in your neighborhood, and here are even more ways to reach us. Don’t forget to join us for a student move-in Twitter Chat with Mayor Walsh (@marty_walsh) at 2:30pm on Friday, Sept. 5.